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Frequently asked questions

Do you have a question about the quality or maintenance of your pergola or awning? You will find the answers to specific product questions on the product pages; this page provides answers to general questions.

English (United States)

Frequently asked questions

Who is Brustor?

Where are Brustor products made?

How can I buy a Brustor product?

How do I find a licensed Brustor dealer?

Are Brustor products sustainable?

Does Brustor also offer solar-powered solutions?

Can Brustor help with renovation projects?

What colours are available for my solar shading?

How do I maintain the wood of my thermally modified poplar sliding panels?

How does the delivery and installation process work?

Does Brustor offer service or repair work?

How do I contact a licensed Brustor dealer?

I want to become a Brustor dealer. How can I do that?

I have a problem with or complaint about my product. What should I do?

I am looking for spare parts for my Brustor product (remote control, end cap, motor, etc.).

My Brustor product has stopped working or is behaving strangely. What should I do?

Where can I find the user manual?

Where can I find technical documentation?

What should I do if the motor or lighting is defective?

What does ‘SAV’ or technical service mean at Brustor?

The louvers on my louvered roof aren’t rotating properly.

What should I do if there are tears in my fabric roof or awning?

How much snow load can my Brustor louvred roof handle?

Where can I get spare parts for older models?

How long will it take to receive my quote or project proposal?

What is the delivery time for a Brustor product?

Can I use a Brustor awning on my camper van?